Right to withdraw purchases within "cooling off" period:
If you live in the European Union you have a right by law to withdraw from the purchase of any item within a "cooling-off" period of seven working days starting on the day after the day the item is delivered to you ("Cooling-Off Period"). This right applies to all items advertised on the Website except for:
Sealed items where the seal has been broken or if an item has been used or marked.
You will be liable for the cost of returning the item(s) to us and a administration charge of 25% of the order total.
If you wish to cancel your order, please contact our head office on –by phone 0151-644 1611 or by email firstname.lastname@example.org. As we try to process orders immediately it may not always be possible to prevent an order from being despatched. If your order has already been despatched you may return the items to us in accordance with our Returns Policy.
As soon as we receive notice of your cancellation of an item we will refund the relevant part of the purchase price for that item together with the item's normal postage charge We cannot refund any priority, express or courier component of the postage charge. This only applies if the order is cancelled prior to despatch.
Items damaged in transit:
If you take delivery of a package from us and the contents have been damaged in transit, we will exchange the damaged items without charge to you provided you return the damaged item(s) to us within 30 days of taking delivery.
We will not accept responsibility for items damaged in transit if the carrier was arranged by the buyer.
You have the right to return a faulty item within 28 days along with proof of purchase.
If we have sent you an incorrect item, please notify our head office on 0151 –644 1611as soon as possible or within 28 days and return the incorrect item to us, and specify the correct details in writing. If you would like us to replace the incorrect item with the item you ordered we will send you the correct item as soon as possible or alternatively we will refund the item once it has been returned. We will not charge you for the incorrect item and we must have the incorrect item returned before we send out the replacements, incorrect shipped items carriage will be paid by us for our error.
Please return any incorrect item to our address, we will replace or refund you for the incorrect item upon receiving the returned goods.
Until you return items to us you are responsible for their safe keeping and taking reasonable care of them. We do not accept liability for returned packages damaged during transit back to us. It is your responsibility to wrap products adequately to prevent damage.
Please note that should you choose to return items from overseas, The return of items may therefore be at the senders own expense.